Shipping FAQs
Standard Shipping is a flat rate of $10.00 Australia-wide. Shipping costs will be displayed at checkout before payment.
Yes! We offer FREE Standard Shipping on all Australian orders over $100.
Orders are processed within 1–3 business days.
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
Yes. Once your order has been dispatched, you’ll receive a confirmation email with your tracking number so you can follow your parcel’s journey.
Yes. We ship to selected countries. International shipping costs and estimated delivery times are calculated at checkout.
Delivery times are estimates and may occasionally be affected by Australia Post or courier delays. If your parcel hasn’t arrived within the expected timeframe, please contact us and we’ll be happy to assist.
If your order arrives damaged or you believe there is a manufacturing fault, please contact us within 7 days of receiving your order. Include your order number and photos so we can resolve the issue promptly.
If your order has not yet been dispatched, please contact us as soon as possible. We’ll do our best to update your shipping address before your order is sent.
Returns Policy
At Leigh Fortington Jewellery, we want you to love every piece you purchase. Each item is carefully designed and inspected before it leaves our studio.
Change of Mind We understand that sometimes a purchase isn’t quite right. If you change your mind, you may return your item within 14 days of receiving your order for a store credit or exchange.
To be eligible for a return, your item must:
- Be unworn and in its original condition.
- Be returned in its original packaging.
- Include proof of purchase.
For hygiene reasons, earrings cannot be returned or exchanged unless they are faulty.
Faulty or Damaged Items If your jewellery arrives damaged or you believe it has a manufacturing fault, please contact us within 7 days of receiving your order. Include your order number and clear photographs of the item so we can assess the issue.
If the item is found to have a manufacturing fault, we will offer a repair, replacement, or refund in accordance with Australian Consumer Law.
Return Shipping Customers are responsible for return postage costs unless the item is faulty or we have sent the incorrect item. We recommend using a tracked postal service, as we cannot be responsible for items lost in transit.
To arrange a return, please contact us before sending your item back.